Voice AI can slip up by mishearing or guessing info, leading to wrong answers....

https://fast-wiki.win/index.php/My_Voice_Agent_Mishears_Order_Numbers:_How_Do_I_Fix_It%3F

Voice AI can slip up by mishearing or guessing info, leading to wrong answers. A practical way to catch errors early is using readbacks for key details like order IDs—asking the customer to confirm what the system heard