Voice AI can give wrong answers when it mishears, misinterprets data, or jumps...

https://shanesexpertword.fotosdefrases.com/what-does-it-mean-to-validate-at-the-tool-not-in-the-prompt

Voice AI can give wrong answers when it mishears, misinterprets data, or jumps ahead without verifying details. A simple way to catch errors before they reach the customer is using readback—like repeating order IDs aloud for confirmation