Listen without rushing to fix things. Ask what would help today, and offer one...

https://wiki-cable.win/index.php/What_Are_Good_Phrases_to_Use_When_Someone_Feels_Ashamed%3F

Listen without rushing to fix things. Ask what would help today, and offer one practical step. You might say, “I’m here, and we can take this one step at a time.” Keep kind boundaries. Support may take more than one conversation.