Listen without rushing to fix things. Ask what would help, and offer a...

https://www.bookmark-tango.win/start-by-listening-without-rushing-to-fix-things-ask-what-would-help-today

Listen without rushing to fix things. Ask what would help, and offer a practical step, like sitting with them during a call. Say, “I’m here, and we can take this step together.” Set boundaries. Support may take more than one conversation.