In customer service, preventing voice AI hallucinations means making sure info...

https://www.oscarbookmarks.win/voice-ai-can-sometimes-make-mistakes-that-confuse-customers-like-mixing-up

In customer service, preventing voice AI hallucinations means making sure info is accurate and clear. This post explores using identifier readback—like confirming order B3172 instead of B3712—and risk-tiered verification to double-check sensitive details