In 2026, AI customer service platforms have come a long way—some teams hit 70%...

https://eduardosnicechat.publishlane.com/posts/what-are-rest-and-a2a-protocols-in-ai-agent-integrations

In 2026, AI customer service platforms have come a long way—some teams hit 70% automation in just one week. But it's not about bots taking over completely; it's about smart assist vs fully resolve